Frequently Asked Questions

How much will services cost?

Since each of our therapists handle the business aspects of their practice independently, this is a question that must be addressed with them directly. Each clinician sets his or her own fees. Fees are typically based on an hourly rate, with the exception of Psychological and Psychiatric Evaluations, which are procedure based.

Are there charges for telephone consultations?

In general, the clinician’s hourly fee is pro-rated for phone calls over 10 minutes in duration. Similarly, this fee is prorated for other professional services required, such as report writing, attendance at meetings or consultations with other professionals the client has authorized, preparation of treatment summaries, or the time required to perform any other service is requested.

What is the cancellation policy?

Most of the therapists in the practice have a policy that appointments must be canceled 24 hours prior to the appointment session. Clients are charged their normal per hour therapy fee for missed appointments (unless both the therapist and the client agree that attendance was not possible due to circumstances beyond personal control).

Will my insurance pay for therapy (or testing)?

In general, our practices operate on a “fee-for-service” basis. This means that the client takes responsibility for paying the therapist directly, usually at the time of visit. The therapist will provide the necessary documentation (such as itemized receipts with diagnostic and procedure codes) to facilitate reimbursement, whenever possible. There are many different insurance plans, and they are changing all the time. Whenever possible, it is best to check directly with the customer service department of your insurance company to determine what kind of benefits they provide for psychological or psychiatric services.

My insurance company says they will pay for half of the UCR. Does that mean I am only responsible for half of the fee?

Please be aware that many plans use a term called the “UCR”, or “Usual and Customary Rate” in determining how much they will reimburse. This rate varies from plan to plan, but may have little to do with what is usual or customary. Since full payment is expected at the time of visit, the client is responsible for all direct negotiations with insurers about appropriate reimbursements. We provide supporting documentation to the client, as needed.